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Returns & Exchanges

We want you to love your Haybah Collections pieces. Here's our hassle-free returns policy.

30-Day Return Policy

We offer a 30-day return policy from the date of delivery. Items must be in their original condition with tags attached and in original packaging.

Returnable Items

  • Unworn abayas with original tags
  • Items in original packaging
  • Accessories (scarves, belts) in new condition
  • Items purchased within the last 30 days

Non-Returnable Items

  • Worn or altered items
  • Items without original tags
  • Custom or personalized items
  • Items purchased over 30 days ago

How to Return an Item

1

Contact Us

Email us with your order number and reason for return

2

Package Item

Pack the item in original packaging with tags attached

3

Send Back

Use our prepaid return label and drop off at any post office

Refund Information

Processing Time

  • • Refunds processed within 3-5 business days
  • • Bank processing may take additional 3-7 days
  • • Email confirmation sent when refund is processed

Refund Method

  • • Refunded to original payment method
  • • Store credit available upon request
  • • Original shipping costs not refunded (unless our error)

Need to Start a Return?

Contact our customer service team to begin your return process.

Contact Customer Service